Refund Policy

Thank you for shopping with Kpopcorn — we truly appreciate your support!

We take pride in providing high-quality products that meet your expectations. However, please note that we do not offer return or exchange services at this time. In other words, order cancellations are not allowed, except in cases where an item is out of stock.

1. Order Inspection

Please inspect your order within 3 days of receiving your package to confirm that all items are correct and in good condition.
For any claims regarding missing, damaged, or incorrect items, an unboxing video is required as proof.
Kindly note that we are unable to process claims for items that have been used, worn, or handled beyond the initial inspection.

2. Damaged or Defective Items

If you receive an item that appears damaged or defective, please contact us within 3 days of receiving your package through:

Please note that international shipping may occasionally cause dents or minor damages during transit, which are beyond our control.
We cannot be held responsible for such shipping-related issues, but we will carefully review your case and provide assistance where possible.

3. Contact Us

If you have any questions about a product before making a purchase, feel free to reach out to us.